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Privacy Policy

Privacy Policy 

Last Updated: 14/11/2024

 

At Nubco, a part of Coventry Group Limited, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with us in any way.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

About Us

 

Nubco is a trading entity of Coventry Group Limited, a leading supplier of industrial, automotive, and hardware products across Australia and New Zealand. As part of the Coventry Group, Nubco is committed to providing high-quality service, while respecting your privacy and ensuring that your personal information is handled in accordance with all relevant laws.

 

1. Information We Collect

We collect the following types of personal information to provide you with a better shopping experience:

    • Personal Identification Information: When you place an order or create an account, we collect information such as your name, email address, phone number, billing address, shipping address, and payment details.
    • Technical Data: This includes information such as your IP address, browser type, device type, operating system, and browsing activity on our site (such as pages visited, time spent, and actions taken). This helps us improve your experience and the functionality of our website.
    • Transactional Data: Information about the products you purchase, including product type, quantity, transaction history, and order status.
    • Communication Data: Records of any communications with us, including customer service queries, feedback, and responses to surveys.

 

2. How We Use Your Information

We use your personal information for the following purposes:

    • Processing Orders: To fulfill your orders, process payments, and manage shipping.
    • Customer Service: To respond to your queries, process returns, and provide customer support.
    • Marketing and Communications: To send you promotional emails, newsletters, and offers (with your consent). You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
    • Improving Our Website and Services: To analyze website traffic and user behavior, helping us optimize your shopping experience.
    • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

 

3. How We Protect Your Information

We take your privacy seriously and use reasonable security measures to protect your personal data. These include encryption (SSL), secure payment processing systems, and access controls to limit who can view your information. However, no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

 

Payment Processing through Windcave and BigCommerce:
When you make a purchase, your payment details are securely processed by Windcave (formerly Payment Express), our third-party payment gateway. Windcave uses PCI-DSS (Payment Card Industry Data Security Standard) compliant systems to ensure that your credit card or other payment information is protected during the transaction. Nubco does not store your credit card details. For more information on how Windcave handles your payment data, please refer to their Privacy Policy.

In addition, BigCommerce, the eCommerce platform powering our website, also follows stringent security practices to protect your data and ensure a seamless shopping experience. For more information on BigCommerce's data security practices, please visit their Privacy Policy.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data in the following situations:

    • Service Providers: We may share your information with third-party service providers, such as Windcave (payment processing), BigCommerce (website hosting), shipping companies (e.g., Road Runners), and email service providers who help us operate our business and fulfill orders. These third parties are only permitted to use your information as necessary to perform their functions and are required to protect your data.
    • Legal Compliance: We may disclose your personal information when required by law, such as to comply with a subpoena or other legal process, or to protect the rights, property, or safety of Nubco, our customers, or others.

 

5. Cookies, Tracking Technologies, and Beacons

We use cookies, tracking technologies, and beacons to enhance your experience on our website and gather information about how our website is used. These technologies help us improve our services, customize content, and provide more relevant advertising.

  • Cookies are small data files stored on your device when you visit our website. These cookies help us remember your preferences, track items in your cart, and enhance the overall browsing experience.
  • Web Beacons, Tracking Pixels, and Tags: We also use other technologies such as web beacons (also known as tracking pixels or tags), which are small graphic images that are embedded in web pages or emails. These technologies allow us to track user actions on our website, such as whether an email was opened or whether a particular page was visited, and gather analytics to improve the performance of our website and marketing campaigns.

 

Types of Tracking Technologies We Use:

  • Google Analytics: We use Google Analytics to collect anonymous data about how visitors interact with our website. This includes information such as the pages visited, how long visitors stay, and how they found our website. Google Analytics uses cookies and similar tracking technologies to analyze website activity and help us optimize our site. For more information, you can read Google’s Privacy Policy.
  • Facebook Pixel: We may use the Facebook Pixel to track the effectiveness of our advertising campaigns and to retarget visitors with relevant ads on Facebook. The Facebook Pixel collects data about your browsing activity on our website, which can be used for targeted advertising. For more details, refer to Facebook's Privacy Policy.
  • Other Third-Party Tracking Tools: We may use additional third-party marketing tools such as Google Ads or retargeting services to display personalized ads on other websites based on your past interactions with our website.

 

You can manage or disable the use of cookies and other tracking technologies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.

 

Opting Out of Tracking Technologies:

You can choose to opt-out of tracking by using the following methods:

  • Google Analytics Opt-out: You can prevent your data from being collected by Google Analytics by using the Google Analytics opt-out browser add-on. For more information, visit Google Analytics Opt-Out.
  • Facebook Pixel Opt-out: You can manage your Facebook ad preferences and opt out of receiving personalized ads via Facebook’s Ad Settings. Visit Facebook Ad Settings to learn more.
  • Advertising Network Opt-out: You can also opt out of personalized advertising from many ad networks by visiting the Digital Advertising Alliance's opt-out page (for U.S. residents) or the European Interactive Digital Advertising Alliance's opt-out page (for European residents).

 

6. Use of Google Marketplace and Advertising Services

We use Google Merchant Center, Google Shopping, and Google Ads to promote our products and services through Google’s advertising network. When you visit our website, interact with our ads, or make a purchase after seeing our products on Google Marketplace or other Google services, certain data may be shared with Google in order to improve your user experience, enhance advertising relevance, and track performance.

How We Use Google Services:

  • Google Merchant Center: This service allows us to list our products on Google Shopping and other Google services. When you search for products, our listings may appear in search results, depending on the keywords and search terms you use. Google collects information about your browsing activity to personalize the ads you see.
  • Google Ads and Remarketing: We use Google Ads to run targeted advertising campaigns across the Google network. Google Remarketing allows us to show ads to people who have visited our site before, based on their past interactions with our website. Google uses cookies and tracking technologies to help display relevant ads to you.
  • Google Analytics: We use Google Analytics to gather insights into user behavior, which helps us understand how visitors are interacting with our website, and to optimize the user experience.

 

Data Collected by Google:

 

When you interact with Google services, the following data may be collected and processed by Google:

  • Interaction Data: Information about your interactions with our ads, including clicks, impressions, and pages viewed.
  • Device Information: Information about the device you use to view our website or interact with ads, such as your device type, operating system, and browser type.
  • Location Data: If you have location settings enabled on your device, Google may collect location information to help us display more relevant ads or content.
  • Search Queries: Information about search terms or queries you’ve entered that led you to our website or to a Google ad.

 

How Google Uses Your Data:

 

Google may use the data collected through its services to provide personalized ads, improve advertising targeting, measure ad performance, and deliver other advertising-related services. Google may also share this data with its partners, such as advertisers, publishers, and analytics providers.

Managing Your Privacy with Google:

You can control your privacy preferences regarding Google’s data collection and advertising features:

  • Google Ads Settings: To opt out of personalized ads from Google, visit the Google Ads Settings. Here, you can manage your ad preferences or disable personalized ads entirely.
  • Google Analytics Opt-out: If you do not want your data to be used for Google Analytics purposes, you can install the Google Analytics Opt-out Browser Add-on.
  • Google Data & Privacy Settings: You can also manage your Google account settings by visiting Google Account Privacy Settings.

 

Google's Privacy Practices:

 

Google’s use of your personal data is governed by its own privacy policy. We encourage you to review the Google Privacy Policy to understand how Google collects and processes your information.

 

7. Use of Facebook Marketplace and Advertising Services

Nubco, as part of Coventry Group Limited, may use Facebook Marketplace to list and promote our products, interact with customers, and facilitate sales through Facebook's platform. By interacting with Nubco's listings on Facebook Marketplace, your personal data may be shared with Facebook, and data may be used to track your interactions and improve marketing efforts.

How We Use Facebook Marketplace:

  • Product Listings: We list our products on Facebook Marketplace to make them available for purchase by Facebook users. When you browse, interact with, or purchase products from us via Facebook Marketplace, Facebook collects data about your activity and may share it with us to facilitate transactions.
  • Advertising and Retargeting: Nubco may use Facebook Ads and Facebook Pixel to track your interactions with our website and ads on Facebook. This allows us to deliver personalized ads to users based on their previous activity on our website or Facebook Marketplace. We may use this data to improve our marketing campaigns, optimize our listings, and target specific audiences with relevant offers.
  • Customer Service: We may communicate with you through Facebook Messenger or other Facebook communication tools to address customer inquiries, process orders, or handle after-sale services, such as returns or exchanges.

 

Data Collected by Facebook:

When you interact with Nubco  listings or advertisements on Facebook Marketplace, the following types of information may be collected:

  • Account Information: If you're logged into Facebook, Facebook will share information from your Facebook account, including your name, email address, and Facebook ID.
  • Interaction Data: Information about how you interact with our products and ads, including clicks, views, shares, and purchases.
  • Device and Location Information: Facebook may collect data about the device you are using to browse Marketplace (such as device type, operating system, and IP address) and, in some cases, your location data (if enabled on your device).

 

How Facebook Uses Your Data:

Facebook may use the data collected for the following purposes:

  • Advertising: To deliver targeted ads across Facebook, Instagram, and other services within Facebook’s network.
  • Personalized Content: To tailor the content and products you see on Facebook based on your interactions with Nubco and other Marketplace listings.
  • Analytics and Reporting: Facebook provides us with aggregate data and insights into how users interact with our Marketplace listings and ads, helping us optimize our product offerings.

 

Your Privacy Options with Facebook:

  • Facebook Ads Settings: You can control the types of ads you see by adjusting your Facebook Ad Preferences. Visit Facebook Ad Settings to modify your ad preferences or opt out of personalized advertising.
  • Facebook Pixel Opt-out: If you do not wish to be tracked by the Facebook Pixel, you can use Facebook's settings to manage your data collection preferences. Visit Facebook Pixel Opt-out for more information.
  • Managing Your Facebook Information: You can manage your privacy settings and data sharing options on Facebook through your Facebook Account Settings. Visit Facebook Privacy Settings for more details.

 

Data Sharing Between Facebook and Nubco:

As part of our use of Facebook Marketplace, Nubco may share data with Facebook to manage transactions, improve product listings, and enhance advertising efforts. This data will only be used for purposes outlined in this Privacy Policy and may be processed in accordance with Facebook’s Privacy Policy. You can read Facebook’s privacy practices by visiting Facebook Privacy Policy.

 

8. Cookies, Tracking Technologies, and Beacons

We use cookies, tracking technologies, and beacons to enhance your experience on our website and gather information about how our website is used. These technologies help us improve our services, customize content, and provide more relevant advertising.

  • Google Tracking Technologies: As part of our integration with Google Merchant Center, Google Ads, and Google Analytics, Google uses cookies and other tracking technologies to collect data about how users interact with our website. This helps us deliver more targeted ads and improve the overall shopping experience.
  • Facebook Pixel: The Facebook Pixel is a tracking technology that helps us measure the effectiveness of our ads and retarget visitors who have interacted with our website or Facebook Marketplace listings. This allows us to serve relevant ads based on your interactions with our site.
  • Facebook Cookie Usage: Facebook uses cookies to track your interactions with ads on Facebook Marketplace. These cookies help Facebook understand your actions and display relevant content and ads to you. You can manage your cookie preferences through your Facebook settings.

 

9. Third-Party Links

Our website may contain links to third-party websites, including Google services such as Google Shopping or other partner websites that may use cookies or similar tracking technologies. These third-party sites have their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party sites you visit.

 

10. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you. If any of your information is incorrect, incomplete, or outdated, you may request that we update or correct it. To do so, please contact us at [contact email].

If you wish to delete your account, request a data export, or opt out of receiving marketing communications, you may do so by contacting us or following the unsubscribe instructions in our marketing emails.

 

11. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

13. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

 

Nubco


Email: onlineorders@nubco.com.au
Phone:
Postal Address:

 

Windcave Payment Gateway Disclaimer

 

Windcave (formerly Payment Express) securely processes payments on our behalf. They use PCI-DSS compliant systems to protect your payment information during transactions. For more details on how Windcave handles your payment data, please refer to their Privacy Policy.

 

BigCommerce Platform Disclaimer

Our website is powered by BigCommerce, an eCommerce platform that helps us manage the online shopping experience. BigCommerce is committed to ensuring the security and privacy of your personal information. For more information on how BigCommerce handles your data, please review their Privacy Policy.